Technical and applications support
Who are we?
ICT Solutions have over 20 years of experience of providing ICT support in the education sector. We provide essential ICT services to all educational establishments and work with leading education manufacturers and suppliers to deliver a range of service to our customers. Our team provide both remote and on-site support to schools and have expertise in Microsoft, Apple and Google. We work with our strategic partners Google and Microsoft to enable us to develop innovative solutions for the establishments we support. All of our ICT Technicians and Engineers are DBS checked to give you peace of mind when we are visiting your educational setting.
We recognise that ICT budgets are becoming smaller and we strongly believe that our annual support packages provide comprehensive support whether you choose a remote or enhanced package option. We can tailor our packages to suit the needs of your individual school, academy trust or federation.
What does the Enhanced Support Contract include?
- Your dedicated onsite ICT technician will complete a range of standard checks to ensure your systems are running smoothly during their visit.
- Our technicians can help you get the best use of your available technology and provide advice and guidance on general ICT issues.
- Our cloud backup service automatically protects data residing on desktops, laptops, servers and network attached storage devices.
- Managed endpoint protection ensuring your computers and network are protected from viruses, malware and ransomware.
- Proactive preventative maintenance - we proactively monitor and maintain your school server and network behind the scenes, remotely from our office.
- Our Service Desk will log all incidents and service requests and track them to resolution.
- Our ICT specialists will support you by telephone or email and use remote tools to resolve any ICT issues within an agreed service level.
What else can the dedicated technician do?
- Microsoft 365 support including email, Teams and management.
- Google support including Classroom, Chromebooks and management.
- Apple and Android device management.
- Software installation and patching.
- Recommend new software/hardware purchases and obtain quotes.
- Networking, including WiFi and BYOD, support and recommendations.
- Audits and road-mapping for equipment.
- Interactive Whiteboard and projector support.
- Managed print services.
What else do I get?
- Dedicated account manager.
- Additional visits and installations at a reduced cost.
- Digital Inclusion devices for student and parents.
Contact us to get more information on how an enhanced support contract with ICT Solutions would benefit your School or Academy.
What does the Remote Support Contract include?
Our remote package incorporates essential ICT support and access to our dedicated service desk. The features of this package include:
- Proactive preventative maintenance - we proactively monitor and maintain your school server and network behind the scenes, remotely from our office.
- Our service desk will log all incidents and service requests and track them to resolution
- Our ICT specialists will support you by telephone or email and use remote tools to resolve any ICT issues within an agreed service level.
- Our cloud backup service automatically protects data residing on desktops, laptops, servers and network attached storage devices
- Managed endpoint protection ensuring your computers and network are protected from viruses, malware and ransomware.
Contact us to get more information on how a remote support contract with ICT Solutions would benefit your School or Academy.
Training
Bespoke training on Microsoft 365 Education and Google Workspace for Education, as well as using your Management Information System. Whether you need an hour's overview or a half-day session we can provide it tailored to your requirements.
Visit our training and support pages for more information
Moving to your own Digital Education Platform
Whether you wish to use Remote Digital Learning or Blended Learning, moving to your own platform such as Microsoft Education or Google Workspace for Education will allow this. Digital Education Platforms allows teachers to communicate with students and deliver lesson via video calls, record virtual lessons, set tasks, enable collaboration through supervised group calls, personalised feedback, assess learning, structured file and folder storage for different users and tools to support staff planning. Along with tools such as email, word/docs, spreadsheets, presentations and online storage - all available in the cloud, makes teaching and learning available from anywhere.
Visit our moving to the cloud pages for more information
Keeping you Cybersafe
We know that protecting yourself and your staff and students online whilst keeping your data secure is a massive challenge in the current climate. It seems that hackers and phishers are constantly trying to access your data through phishing emails and attacking major organisations to steal account information. To support you this we can offer internet filtering, email security, secure file transfer, Cyber Security auditing and training.
Visit our cyber security and guidance pages for more information