Sending Secure Email from Generic School Accounts

 

Sending emails between Norfolk schools using generic email accounts (those ending norfolk.sch.uk) is secure. The same can’t be said for email going out to other people on the internet; email has always been open to security risks such as being intercepted; it is an unfortunate flaw in the way email works. There are times when confidential information is required to be sent to outside agencies via email, such as Safeguarding and Police forces.

 

To make this as secure as possible ICT Services for Education have implemented a way to send secure email to people outside the schools network which involves a very easy process for sending and receiving.

 

Please note:

  • Anycomms + is still the preferred method for transferring files securely.
  • This service is not the same as Sophos SPX email facility used by Norfolk County Council. You will not have to register or remember any passwords.

 

Sending a secure email

  

To send a secure email, the process is:

  • Compose your email as normal
  • Before pressing Send
     

In Outlook
 

  • Select the arrow icon in the bottom right corner of the Tags menu

 

  • In the Properties window select Sensitivity and from the options select Confidential.

 

  • Click Close and then send the email as normal

 

In Outlook Webmail

 

  • Click the three dots and select Show message options

  • In the Sensitivity options select Confidential

  • Click OK and then send the email as normal

 


 

Receiving and reading secure email


When the recipient receives a secure email it will look like this

 

 It will have the Norfolk County Council logo at the bottom of the message and contain an attachment

 

  • Open the attachment called message.html
  • Select Use a one-time passcode on the webpage that opened from the attachment.

 

 

  • You receive a new email with a passcode clearly shown, copy the passcode.

Please note: the above email may well get delivered to your Junk E-mail folder

  • Paste the code in to the webpage.
  • Click Continue to read the email.

 

To reply to an encrypted message

  • Choose Reply or Reply All.
  • On the page that appears, type a reply and choose Send. An encrypted copy of your reply message is sent. This reply should enter your inbox as a normal message

     

 

 

 

 

 

 

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