Office 365 - Generic Email Support

For support on the Multi-Factor Authentication rollout click here.

If you have forgotten your password, please see advice here.



You can find links to our support pages and documents below or alternatively you can view the Microsoft Support Content Site Map or use the Search facility at the top right of the page. 

These are the terms of use for Office 365 accounts: Office 365 Terms Of Use



Access and sharing

How to set up and access your generic account
The generic email accounts can be accessed from either the web using any internet browser, by the Microsoft Outlook client and from various Mobile Devices.

How to access another user's ‘inbox’ folder

How to access another user's full mailbox and send on behalf of the shared mailbox



Security and spam

How to send/receive encrypted emails

Office 365 sends you daily emails reporting on items sent to you that have been quarantined, but you can check these at any time by clicking the following link:

Accessing your quarantine folder

How can I identify a Phishing website or email?

A guide on how to prevent emails from your Generic Email Accounts going to Spam or being Blacklisted



Using Office 365

The following pages provide clear guidance on using the Office 365 Outlook web application and the associated Calendar and People (contacts) applications.

Office 365 App Launcher

Outlook Mail App

People (contacts)


Allow or Block Junk Email




We have put a list together of other frequently asked questions and answers:

Frequently Asked Questions