Office 365 - Generic Email Support
For support on the Multi-Factor Authentication rollout click here.
If you have forgotten your password, please see advice here.
You can find links to our support pages and documents below or alternatively you can view the Microsoft Support Content Site Map or use the Search facility at the top right of the page.
Access and sharing
How to set up and access your generic account
The generic email accounts can be accessed from either the web using any internet browser, by the Microsoft Outlook client and from various Mobile Devices.
How to access another user's ‘inbox’ folder
How to access another user's full mailbox and send on behalf of the shared mailbox
Security and spam
How to send/receive encrypted emails
Office 365 sends you daily emails reporting on items sent to you that have been quarantined, but you can check these at any time by clicking the following link:
Accessing your quarantine folder
How can I identify a Phishing website or email?
A guide on how to prevent emails from your Generic Email Accounts going to Spam or being Blacklisted
Using Office 365
The following pages provide clear guidance on using the Office 365 Outlook web application and the associated Calendar and People (contacts) applications.
Office 365 App Launcher
Outlook Mail App
Allow or Block Junk Email
We have put a list together of other frequently asked questions and answers:
Frequently Asked Questions