ICT Services 4 Education News Desk

IMPORTANT INFORMATION: Powering Off Core Network Equipment Over Easter Holiday Period

Posted on 04/04/2019 15:54:29

We would like to ask you to refrain from turning off the power to the core networking equipment over the forthcoming Easter holiday period. Core networking equipment includes routers, switches and servers, often in a wall or floor cabinet. These devices are monitored by ourselves and Updata and turning off the power results in false alarms. This could result in you incurring a charge for an engineer visit.
Services Affected:                 Internet, email and any service accessed via the internet
Services Not Affected:          All other systems which do not require access to the internet
When:                                   8th April 2019 - 22nd April 2019
What You Need To Do:
If there is no alternative to powering off the communications cabinet and core equipment then please contact the Service Desk to advise us in advance
For More Information:
Please contact the Service Desk on 0845 303 3003 or ict@norfolk.gov.uk