ICT Services 4 Education News Desk

IMPORTANT INFORMATION: Pupil Asset Known Issues At Present

Posted on 05/03/2018 12:16:34

We are currently aware of the following issues affecting Schools' who are using the Pupil Asset MIS.


  • Staff 'TAB format' files are exporting with incorrect filename. Filenames currently need editing once downloaded to say: [SchoolEstab]_staff.tab and [SchoolEstab]_pupils.tab. Pupil Asset Reference - CR#8942

  • Internal Pupil Transfers. Pupil Asset are making improvements to their data transfers which will mean internal transfers between Pupil Asset schools are not available. Because of this, the Leavers Wizard will not currently prompt you to generate an internal transfer. Schools should still generate a CTF and send to the new school as usual. Pupil Asset reference - CR#9325

  • Meals that were pre-recorded for days where a school was shut (Y codes) are still being charged to pupils. Pupil Asset reference - CR#9392

  • Email Messaging: We are currently experiencing an issue which is preventing email attachments from being downloaded. Pupil Asset reference - CR#9399

Pupil Asset are aware and are investigating as a matter of priority. We apologise for any inconvenience caused.


For more information:

Please contact the Service desk on 0845 303 3003 or email - ict@norfolk.gov.uk