ICT Services 4 Education News Desk

IMPORTANT INFORMATION: Forthcoming upgrade to Netsweeper filtering service

Posted on 10/06/2019 11:52:44

This is to advise of a planned upgrade to the Netsweeper filtering service used by Schools/Academies. This upgrade recently took place for Norfolk County Council users and is now going through Change Management control to do likewise for the School estate.


We recently had a conference call with Updata to discuss this and we are both obviously keen to ensure that the upgrade goes as smoothly as possible with as little disruption to end users. Before we switch over, we would like extensive testing to be carried out and Updata have therefore built a test platform.


If you would be happy to participate in testing, please can you inform the Service Desk on ict@norfolk.gov.uk and we will be in touch regarding the next steps.


We will confirm the actual date of the upgrade once it is known but we are looking at any time onwards from w/c 15/07/19. We didn’t think that doing it over the Summer Holidays would be a good decision because with no schools in and testing it could potentially present a real issue when everyone returns in September, which is hectic enough as it is.


For More Information:

Please contact the Service Desk on 0845 303 3003 or ict@norfolk.gov.uk