ICT Services 4 Education News Desk

IMPORTANT INFORMATION: Academy Contract Renewals

Posted on 18/07/2019 09:55:30

This is a reminder to Academies that contracts for services, such as Office 365/Google email accounts, Anti-Virus, Online Back Up and Onsite/Offsite support etc., are due for renewal by 31/08/19. Contracts can be renewed via SLA Online - http://s4s.norfolk.gov.uk


As a reminder, don't forget to check out any items that are placed in your basket to complete the transaction!


Thank you for your continued support.


For More Information:

Please contact the Service Desk on 0845 303 3003 or ict@norfolk.gov.uk

IMPORTANT INFORMATION: Full Fibre boost for Norfolk

Posted on 17/07/2019 12:15:29

Thousands of Norfolk businesses and schools will be able to benefit from ultrafast broadband after Norfolk County Council secured £8m from the UK Government Digital, Culture, Media & Sport department’s Local Full Fibre Network (LFFN) fund.


The £8m funding is part of an £11m programme to upgrade more than 370 of Norfolk’s public sector buildings to the latest ultrafast connection speeds. It will enable 230 schools, 108 Norfolk County Council Corporate buildings (including 38 libraries) and 34 fire stations to be upgraded to gigabit (1,000 mbps) fibre internet connections within two years.


Cllr Tom FitzPatrick, Chairman of Norfolk County Council’s Digital Innovation and Efficiency Committee, said: “This funding will deliver significant digital infrastructure across the county, in addition to what the County Council has already delivered. Ensuring that Norfolk has the digital connectivity it needs to build a thriving economy is a priority for us."


Further details to follow in the Autumn term.

IMPORTANT INFORMATION: Updata Infrastructure Connectivity Contract Update

Posted on 17/07/2019 12:08:08

The current Updata Infrastructure contract which provides broadband connectivity to over 250 schools/academies is due to expire on 31st March 2020.  Norfolk County Council (NCC) has recently signed to extend the current connectivity framework agreement with Updata Infrastructure, a wholly owned subsidiary of Capita plc, until March 2024.  The contract extension process was considered within a competitive process to provide you with the best deal.


The Service has been carefully designed to continue to meet Educational requirements and has been recently upgraded, providing significant advances on the current service to ensure it remains the most appropriate and competitive connectivity option for Public Sector organisations in Norfolk.


Service Improvements -


  • In order to ensure the service remains competitive and scaled appropriately to increase in bandwidth usage, Capita is optimising the network to ensure the shared core service has no bottle necks and provides the high availability required by schools/academies.
  • An upgrade is due next week of the Netsweeper security and filtering platform to provide the latest enhanced functionality and a future proofed service.  This also includes better delegated control to Academy Chains and Federated schools, providing the option to create a MAT/Federation policy rulesets.


Next Steps -


All schools/academies currently on the Updata network, will receive a quote from Updata to extend their current service for another 4 years shortly.  We apologise that this is close to the end of term, unfortunately the legal procurement took longer than anticipated.


As part of your contract terms and conditions, we require your signed contract or confirmation you are not proceeding by Monday, 30th September 2019.   Any contracts or ceases notifications received after this date may result in additional charges.


For More Information:

Please contact the Service Desk on 0845 303 3003 or ict@norfolk.gov.uk


IMPORTANT INFORMATION: Service Desk Opening Hours - August 1st to August 30th

Posted on 11/07/2019 09:02:57

To reflect the reduced demand on the Service Desk over the Summer holiday period, we will be changing the hours to reflect this. From August 1st to August 30th, the desk will be open between 09:00 to 16:00 hours.


Normal opening hours of 08:00 to 16:30 will resume on Monday, September 2nd.


For more information please contact the Service Desk on 0845 303 3003 or ict@norfolk.gov.uk

IMPORTANT INFORMATION: Powering Off Core Network Equipment Over Summer Holiday Period

Posted on 05/07/2019 12:25:35

We would like to ask schools to refrain from turning off the power to the core networking equipment over the forthcoming Summer holiday period. Core networking equipment includes routers, switches and servers, often in a wall or floor cabinet. These devices are monitored by ourselves and Updata and turning off the power results in false alarms. This could result in your school incurring a charge for an engineer visit.


Services Affected:                           Schools Internet, email and any service accessed via the internet


Services Not Affected:                    All other school systems which do not require access to the internet


When:                                              25th July 2019 - 3rd September 2019


What You Need To Do:

If there is no alternative to powering off the communications cabinet and core equipment then please contact the Service Desk to advise us in advance


For More Information:

Please contact the Service Desk on 0845 303 3003 or ict@norfolk.gov.uk