ICT Services 4 Education News Desk


Posted on 17/10/2017 15:50:49

You will have recently received a Data File from HR for the School Workforce Census, we are aware that there is an issue with this file and there are two additional columns which prevents the macro from working correctly. Can you therefore please delete the whole of Column E “Assignment Number” and the whole of Column N “County” before running the Macro. You will need to save the file as per the original instructions sent to you from ICT Services 4 Education via AnyComms plus.

If you have received any data within the file sent to from HR that you believe to be incorrect, you will need to contact HR for them to update their records and for a new file to be sent to you.


For More Information:

Please contact the Service Desk on 0845 303 3003 or ict@norfolk.gov.uk


IMPORTANT INFORMATION: Powering Off Core Network Equipment Over The Half Term Holiday Period

Posted on 13/10/2017 09:41:29

We would like to ask schools to refrain from turning off the power to the core networking equipment over the forthcoming Half Term Holiday period. Core networking equipment includes routers, switches and servers, often in a wall or floor cabinet. These devices are monitored by ourselves and Updata and turning off the power results in false alarms. This could result in your school incurring a charge for an engineer visit.


Services Affected:                           Schools Internet, email and any service accessed via the internet


Services Not Affected:                    All other school systems which do not require access to the internet


When:                                              20th October 2017 - 29th October 2017


What You Need To Do:

If there is no alternative to powering off the communications cabinet and core equipment then please contact the Service Desk to advise us in advance


For More Information:

Please contact the Service Desk on 0845 303 3003 or ict@norfolk.gov.uk

E-safety monitoring for all schools with Google nsix email - Update

Posted on 11/09/2017 13:07:51

We have recently reviewed the e-safety set up for all schools that have Google nsix email accounts to ensure that all schools have monitoring set up and that their e-safety contacts are up to date. 

Overview: As part of the Google nsix email service we provide e-safety monitoring for all emails that are sent to and from your school’s nsix Google email accounts.  Our e-safety monitoring flags up any emails that are potentially of concern and sends a copy to the designated e-safety monitors at the school for review. Please note that e-safety monitoring can never be 100% accurate and emails with no content of concern can be flagged up by the process from time to time. 

Before the summer break we asked all schools with Google nsix accounts to complete the form below. Thank you for all of the responses. However, if you have not completed the form and still want to set your designated e-safety contacts then please complete the form as soon as possible.

Form link: Google nsix email e-safety contacts

We have now completed the e-safety configuration, setting the contacts up based on the form responses where they were completed and using the head@ ( or equivalent )  email address for all schools that have not completed the form and have no existing e-safety contacts set up.

You may find the following pages on our website useful to manage e-safety monitoring if you are a designated e-safety monitor:

  • If you have provided your nsix Google address as the e-safety contact then this page provides details on how to set up a filter on Google mail to add a label to e-safety flagged emails: Google nsix email e-safety monitoring guidance
  • If you have provided an nsix Google account as your designated e-safety manager then you have the ability to update your e-safety Google group directly and add/remove e-safety contacts in the future: Managing your Google nsix email e-safety group