ICT Services 4 Education News Desk

IMPORTANT INFORMATION: Service Desk Opening Hours - October 18th to October 26th

Posted on 12/10/2018 16:22:14

To reflect the reduced demand on the Service Desk over the half term holiday period, we will be changing the hours so that the desk closes an hour earlier. The desk will open at 08:00 hours, as it does now, but will close at 16:00. This will be effective from October 18th to October 26th.

Normal opening hours of 08:00 to 17:00 will resume on Monday, October 29th.


For more information please contact the Service Desk on 0845 303 3003 or ict@norfolk.gov.uk

IMPORTANT INFORMATION: Powering Off Core Network Equipment Over Half Term Period

Posted on 12/10/2018 16:14:57

We would like to ask schools to refrain from turning off the power to the core networking equipment over the forthcoming half term period. Core networking equipment includes routers, switches and servers, often in a wall or floor cabinet. These devices are monitored by ourselves and Updata and turning off the power results in false alarms. This could result in your school incurring a charge for an engineer visit.


Services Affected:                           Schools Internet, email and any service accessed via the internet


Services Not Affected:                    All other school systems which do not require access to the internet


When:                                              18th October 2018 - 26th October 2018


What You Need To Do:

If there is no alternative to powering off the communications cabinet and core equipment then please contact the Service Desk to advise us in advance


For More Information:

Please contact the Service Desk on 0845 303 3003 or ict@norfolk.gov.uk

Techathon event available for young people aged 8-18 - 25th & 26th October

Posted on 12/09/2018 15:59:58

As part of this October’s Norwich Science Festival, there will be a two-day ‘Techathon’ for young people aged 8 to 18. Teams of children take on a challenge, trying out ideas and finding out what does and doesn’t work. Norfolk County Council is supporting this event with our own challenge on "Use innovative technology to make the air cleaner”.

The Techathon is a great opportunity for any students with an interest in technology.

More information about the event can be found at - https://norwichsciencefestival.co.uk/events/step-into-techs-techathon/.