ICT Services 4 Education News Desk

IMPORTANT INFORMATION: Service Desk Opening Hours - July 25th to August 31st

Posted on 20/07/2018 09:03:27

To reflect the reduced demand on the Service Desk over the Summer holiday period, we will be changing the hours so that the desk closes an hour earlier. The desk will open at 08:00 hours, as it does now, but will close at 16:00. This will be effective from July 25th to August 31st.

Normal opening hours of 08:00 to 17:00 will resume on Monday, September 3rd.

You will still be able to contact the Service Desk via email ict@norfolk.gov.uk and the ‘contact us’ webpage - https://ict.norfolk.gov.uk/contactus.aspx


For more information please contact the Service Desk on 0845 303 3003 or ict@norfolk.gov.uk

IMPORTANT INFORMATION: Powering Off Core Network Equipment Over Summer Holiday Period

Posted on 10/07/2018 11:10:54

We would like to ask schools to refrain from turning off the power to the core networking equipment over the forthcoming Summer holiday period. Core networking equipment includes routers, switches and servers, often in a wall or floor cabinet. These devices are monitored by ourselves and Updata and turning off the power results in false alarms. This could result in your school incurring a charge for an engineer visit.


Services Affected:                           Schools Internet, email and any service accessed via the internet


Services Not Affected:                    All other school systems which do not require access to the internet


When:                                              24th July 2018 - 5th September 2018


What You Need To Do:

If there is no alternative to powering off the communications cabinet and core equipment then please contact the Service Desk to advise us in advance


For More Information:

Please contact the Service Desk on 0845 303 3003 or ict@norfolk.gov.uk